In this engaging episode of “Morning With Movers,” host Dwyght from Mack’s Moving Training is joined by Clifford Starks, a transformational coach, and Phil Diamond from All About Moving Tampa Bay. The episode begins with a casual exchange, acknowledging the challenges facing the moving industry, particularly the slowdown in business.
Clifford shares an inspiring story of a mover who has adapted to the current market by renting U-Hauls and thriving despite economic difficulties. This anecdote sets the tone for the episode, emphasizing adaptability and resourcefulness in tough times.
Dwyght announces a significant pivot in his business, closing down his moving division to focus more on helping others. He explains that his decision is not financially driven but rather a strategic move to maintain high standards and adapt to changing circumstances, especially in the challenging New York market.
Phil then dives into the importance of creative thinking in response to market changes, sharing insights on competitive pricing and understanding the full scope of business operations. He emphasizes the need to understand not just hourly rates but also additional charges like mattress bags, fuel, and TV boxes, and how they impact overall profitability.
The discussion also touches on the use of innovative financial solutions, such as ‘After Pay,’ which allows customers to pay for their moves in installments, thereby widening the customer base. Phil shares his experience of having to step in on moves due to staffing challenges and the importance of meeting customer needs, even in less-than-ideal circumstances.
The episode is a blend of practical advice, personal business experiences, and strategies for adapting to the evolving landscape of the moving industry, offering valuable insights for movers and business owners alike.
Mack’s Moving Training was born to help other Moving Owners simplify the process and get their time back. With this day and age, employee turnover is a real thing and to constantly have to repeat yourself has to be the thing of the past in order for us to grow. We hear from a lot of moving companies “we train our crew members on the truck” (which means on the job). This is a very stressful situation for a new candidate and whether you believe it or not it could be stressful for you as well. Hoping and crossing your finger your new mover doesn’t cause damage or hoping your most senior crew member doesn’t up and leave one day. Owners have too much stress to begin with training doesn’t need to be. Now we discussed the moving aspects, how is sales trained? Are they Just thrown on the phone hoping they get a sale and if they don’t, they’re gone? Let’s be intentional about our process, set our employees up to succeed and in the end we all are rewarded.