Morning with Movers Ep. 67: Coffee, Call Centers, and Moving Industry Insights

In this lively episode of Morning with Movers, host Dwyght Mack of Mack’s Moving Training teams up with co-host Ryan Marsh and special guest Yuriy from Moving Sales Professionals to dive into the latest buzz in the moving industry. From nostalgic remedies to energy drinks and product placements, the conversation takes entertaining turns before transitioning to serious industry news. The team discusses the recent OnCue closure, peak season challenges, and how moving companies can adapt and thrive in uncertain times. Plus, Yuri shares insights about his unique call center model and how it stands out from the competition. Don’t miss this engaging mix of fun and expertise!

Mack’s Moving Training was born to help other Moving Owners simplify the process and get their time back. With this day and age, employee turnover is a real thing and to constantly have to repeat yourself has to be the thing of the past in order for us to grow. We hear from a lot of moving companies “we train our crew members on the truck” (which means on the job). This is a very stressful situation for a new candidate and whether you believe it or not it could be stressful for you as well. Hoping and crossing your finger your new mover doesn’t cause damage or hoping your most senior crew member doesn’t up and leave one day. Owners have too much stress to begin with training doesn’t need to be. Now we discussed the moving aspects, how is sales trained? Are they Just thrown on the phone hoping they get a sale and if they don’t, they’re gone? Let’s be intentional about our process, set our employees up to succeed and in the end we all are rewarded.