When you think about what it is that you actually offer to your customers, do you think, “We offer to move their stuff.”?
Yes, that is essentially what you do, but it goes deeper than that.
You offer them peace of mind that their belongings will be padded and transported safely to their new home. That they won’t have to worry about how they’re going to get all of their furniture reassembled and placed exactly where they want it to go in the new house. That their floors and door jambs will be protected. That any of their concerns will be happily taken care of.
You offer them a stress-free experience to where they actually look back and think, “That was great! I’m glad I went with that company, I probably would have felt stupid if I didn’t.”
In this episode of the Moving Mastery Podcast, I share how you can raise your standards of service to make your customers happier. I teach you how to differentiate yourself from the competition, and I show you how you can make more profit from the same amount of jobs.
It’s all about value.
You’ve got to show the customer that your company is the right choice even if your price is higher than the competition. You must develop your Unique Selling Proposition.
This very well could be one of the most important lessons that you receive in your business.
Learn how to raise your standards of service, sell that level of service to your customers in a way that earns their trust and turns them into raving fans all while earning you more profit! Watch How to Get Higher Profits and Happier Customers now!
As a mentor, Massaro provides guidance and support to moving company owners and entrepreneurs, helping them navigate the complexities of the industry and achieve their business goals. He offers a range of services, including one-on-one coaching, group training sessions, and online courses, covering topics such as marketing, sales, operations, and team management.
Massaro is known for his practical and results-oriented approach, providing actionable advice and strategies that can be implemented immediately for tangible results. He emphasizes the importance of building a strong foundation for a moving business, focusing on efficient operations, effective marketing, and exceptional customer service.
To get more information on how Louis Massaro can help with growing your moving company, visit his website at: www.louismassaro.com